Orders & shipping
How fast do you ship?
Orders are processed within 1–3 business days, then shipped with the delivery window shown at checkout. See Shipping for full details.
Can I change or cancel my order?
Email support@timorel.com as soon as possible. We can only make changes before the order has shipped.
Do you ship outside the US?
Right now we ship to addresses within the United States. Check the Shipping page for the current list of destinations.
How do I track my order?
You'll get an email with a tracking link as soon as your order ships.
Returns & exchanges
What's the return window?
30 days from delivery. Items must be unused, unworn, with tags on and in their original packaging. Full terms: Return Policy.
How do I start a return?
Email support@timorel.com with your order number and we'll send return instructions.
How long does a refund take?
Within 10 business days of us receiving and inspecting your return, back to your original payment method.
Can I exchange for a different color?
The fastest way is to return the item you have and place a new order in the color you want.
Pricing & payment
What currency are prices shown in?
All prices on timorel.com are in U.S. dollars unless your storefront shows otherwise.
Is sales tax included?
Sales tax is calculated at checkout based on your shipping address. See Pricing & Sales Tax.
How do I use a discount code?
Enter it at checkout. One code can be applied per order unless stated otherwise.
Products
What's each bag made from?
Materials, dimensions and capacity are listed on each product page — check there for the specifics of the item you're looking at.
Are the colors and patterns printed on?
No — our logos, stripes and patterns are knitted into the fabric itself, row by row, not printed on top.
Still stuck?
Email support@timorel.com — include your order number if you have one. We usually reply within 1–2 business days.