Return Policy

Last updated: September 22, 2026

We want you to love your Timorel bag. If it isn't right, you can return it within 30 days of delivery.

What can be returned

To be eligible for a return, your item must be:

unused and unworn, in the same condition you received it;
with all original tags attached;
in its original packaging, including any dust bag or inserts;
accompanied by your order number or proof of purchase.

Knit items are inspected for pulls, stains, stretching, odors and signs of use. Items that don't meet these conditions may be refused or refunded only in part.

What can't be returned

Items marked as final sale
Gift cards
Personalized or custom items
Items returned after the 30-day window

How to start a return

Email support@timorel.com with your order number and the item(s) you'd like to return.
We'll reply with return instructions and the return address. Please don't send items back without contacting us first — unannounced returns can't be processed.
Pack the item securely in its original packaging and ship it using a trackable service.

Return shipping

Return shipping costs are paid by the customer, unless the item arrived damaged, defective or wasn't what you ordered. Original shipping charges are non-refundable. We recommend a trackable shipping method, as we can't be responsible for returns lost in transit.

Refunds

Once your return arrives, we'll inspect it and email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post the credit to your account.

Exchanges

The fastest way to get a different color or item is to return the one you have and place a new order. If you'd like us to hold a specific item while your return is on its way, just ask.

Damaged, defective or incorrect items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and photos. We'll arrange a replacement or refund at no cost to you.

Customers in the EU and UK

If your order was delivered to the European Union or the United Kingdom, you have the right to cancel or return your order within 14 days of delivery for any reason, under the same condition requirements listed above.