Shipping

Last updated: September 22, 2026

Where we ship

We ship to addresses within the United States. The destinations available for your order are shown at checkout. If your country isn't listed, we can't ship there yet — email us and we'll let you know when that changes.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding US public holidays). Orders placed on a weekend or holiday begin processing on the next business day. During launches, sales and the holiday season, processing may take a little longer; we'll email you if your order is delayed.

Shipping rates and delivery times

Shipping rates and the delivery methods available to you are calculated at checkout based on your address and the contents of your cart. You'll see the exact cost before you pay.

As a guide, standard delivery within the contiguous United States usually arrives 15-20 business days after your order is dispatched. Addresses in Alaska, Hawaii, US territories and APO/FPO/DPO locations may take longer. Delivery times are estimates provided by the carrier and are not guaranteed.

Order tracking

When your order ships, we'll email you a confirmation with a tracking number. Tracking can take up to 24 hours to show movement. If it hasn't updated after 3 business days, contact us and we'll follow up with the carrier.

Address accuracy

Please double-check your shipping address before placing your order. If you spot a mistake, email us as soon as possible — we can update the address only before the order has been dispatched. We're not responsible for orders delivered to an incorrect address provided at checkout.

Lost, delayed or damaged parcels

If your tracking shows delivered but you can't find your parcel, check with neighbors and your building's mail room, then contact us within 7 days of the delivery date. If your order arrives damaged, email us within 7 days of delivery with your order number and photos of the item and packaging, and we'll make it right.

Split shipments

If items in your order ship from different locations or are restocked at different times, you may receive more than one package. You won't be charged extra shipping for a split we choose to make.